Becoming a Patient - Preparing for Your Stay

Learn what to bring, where to register and what to expect

Here, it really is all about you. More than a patient, you are our guest, and we are privileged to serve you. We're dedicated to making your experience here everything it should be. We welcome you to Missouri Baptist Medical Center and look forward to serving you.

Our physicians, nurses, staff and volunteers are guided by our commitment to deliver extraordinary care: Compassion ... excellence ... integrity ... respect ... teamwork. More than mere words, these are our way of life, and the reason we chose health care as our profession.

What should I bring (or NOT bring) to the hospital?

  • Bring your medications in their original labeled containers
  • Bring current insurance card(s), including Medicare and Medicaid
  • Bring a valid picture ID (driver's license, passport or other identification with your photo)
  • Leave all jewelry and valuables at home
  • Leave luggage and other personal belongings in your car
  • Bring a case so you can remove your contact lenses or glasses
  • Bring/wear loose-fitting, comfortable clothing if you are having surgery
  • Have someone available to drive you home after your procedure or overnight stay

Please review our Outpatient Surgery Guide or the Patient Guides associated with your procedure.

Where do I register or check-in?

  • Please pre-register for scheduled procedures as it will allow you to save time on the day of your visit.
  • Please review our Notice of Privacy Practices
  • In most cases, you will be given specific instructions when you make your appointment. Key registration points include:
    Breast HealthCare Center — Building D, 6th floor
    Childbirth — Building D, 3rd floor
    Cancer Center — East pavilion, ground floor
    GI Lab — Building D, 5th floor
    Outpatient Surgery -- Main building, 2nd floor (after August 12 go to West Pavilion, 2nd floor)
    Imaging/Radiology — Main floor, enter at Main entrance
    Registration — Main floor, enter at Main entrance (valet parking available)

Hospital Campus Map

Other Info You May Need:

What are meals like?

  • Shortly after you are admitted as a patient to the hospital, a catering associate will introduce you to our "Catering to You" program and menu selections
  • Your meals are prepared according to any special guidelines ordered by your doctor
  • Outpatients and visitors may visit Mayfield's Cafeteria on the ground floor for a wide selection of foods
  • Read more about dining services

How will I know when I can return home?

  • Your doctor and nurse will determine when you can go home.
  • They will give you as much notice as possible so you can prepare.

How do I qualify for financial assistance?

Who can help if I have a problem with my care?

  • There is nothing more important to us than quality care and patient satisfaction.
  • Should you have a problem, always feel free to talk to your nurse, or ask for the nurse manager
  • Our Patient Advocate also is always available to see you and address any concerns; just call 314-996-4004.

Patient Experience

There's nothing more important to us than quality care and patient satisfaction. We make every effort to provide the very best care possible.

The Office of Patient Experience was created for patients to express their concerns and issues about their care and treatment. We want to know if there were any problems with your hospital visit.

Office of Patient Experience
7:30 a.m. to 4 p.m., Monday through Friday
or 314-568-6682 (24-hour patient response)

If a member of the team is not immediately available, you may leave a message and we will contact you as soon as possible.

For more information on patient rights and advocacy:

Missouri Department of Health and Senior Services
phone — 573-751-6400 or 800-392-0210

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